GO!Durban
GO!Durban is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA).
This Privacy Policy explains how we collect, use, and protect your personal information when you use the GO!Durban website and related digital services.
We may collect and process the following information:
Name and surname
Email address
Contact number
Feedback, enquiries, or service requests submitted via forms
Any information you provide when subscribing to updates or contacting GO!Durban
IP address
Browser type and device information
Pages visited and usage activity
Cookies and analytics data
This information helps us improve website performance and user experience.
Your personal information may be used to:
Respond to enquiries or service requests
Provide transport information and customer support
Send service updates, alerts, or important notices
Improve the GO!Durban website and services
Monitor website usage and performance
Comply with legal and regulatory requirements
We will only use your information for the purpose for which it was collected or a compatible purpose.
GO!Durban does not sell or trade personal information.
Your information may only be shared:
With authorised municipal departments or service providers involved in delivering GO!Durban services
With trusted third-party service providers (e.g., hosting, analytics) under strict confidentiality agreements
When required by law, court order, or regulatory authority
The GO!Durban website uses cookies to:
Improve user experience
Analyse website traffic and usage
Remember user preferences
You may disable cookies in your browser settings, but some website features may not function correctly.
We take reasonable technical and organisational measures to protect your personal information against:
Loss
Unauthorised access
Misuse
Alteration or disclosure
Access to personal information is restricted to authorised personnel only.
In terms of POPIA, you have the right to:
Request access to your personal information
Request correction or deletion of your information
Object to the processing of your information
Withdraw consent where processing is based on consent
Requests may be submitted using the contact details below.
The GO!Durban website may contain links to external websites.
GO!Durban is not responsible for the privacy practices or content of these external sites.
GO!Durban reserves the right to update this Privacy Policy at any time.
Updates will be published on this page with a revised “Last Updated” date.
If you have any questions about this Privacy Policy or how your information is handled, please contact:
GO!Durban Customer Services
Email: info@godurban.co.za
Phone: 087 121 9446
Website: www.godurban.co.za
GO!Durban is eThekwini Municipality's Integrated Public Transport Network